# How to request support

**URL:** <https://community.wocu-monitoring.com/t/how-to-request-support/20>\
**Category:** Support\
**Created:** [August 8, 2023, 10:07am UTC](https://community.wocu-monitoring.com/t/how-to-request-support/20 "2023-08-08T10:07:32Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![admin](https://dub1.discourse-cdn.com/flex005/user_avatar/community.wocu-monitoring.com/admin/32/49_2.png) [@admin](https://community.wocu-monitoring.com/u/admin)\
**Post date:** [August 8, 2023, 10:07am UTC](https://community.wocu-monitoring.com/t/how-to-request-support/20/1 "2023-08-08T10:07:32Z")

</div>

## Template for troubleshooting posts

To facilitate the understanding of the problem or doubt, it is recommended to provide the necessary data, please open new topics following this format:

WOCU-Monitoring version:

Description of the problem :

Error codes:

**To take error logs execute:**

Console

```auto
wocu-ctl log wocu-aggregator

```

Engine

```auto
wocu-ctl log wocu-import-tool

```

Push [here](https://docs.wocu-monitoring.com/docs/errors/errors_table.html) to see the error list

---

<div class="post-metadata">

**Author:** ![admin](https://dub1.discourse-cdn.com/flex005/user_avatar/community.wocu-monitoring.com/admin/32/49_2.png) [@admin](https://community.wocu-monitoring.com/u/admin)\
**Post date:** [August 8, 2023, 10:07am UTC](https://community.wocu-monitoring.com/t/how-to-request-support/20/2 "2023-08-08T10:07:48Z")

</div>

Pinned globally on August 8, 2023, 10:07am UTC