# Support

**URL:** https://community.wocu-monitoring.com/c/support/8.md

[Latest](https://community.wocu-monitoring.com/latest.md) · [Categories](https://community.wocu-monitoring.com/categories.md) · [Tags](https://community.wocu-monitoring.com/tags.md)

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## [How to request support](https://community.wocu-monitoring.com/t/how-to-request-support/20)

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**Author:** [@admin](https://community.wocu-monitoring.com/u/admin)\
**Replies:** 0\
**Last updated:** [August 8, 2023, 10:07am UTC](https://community.wocu-monitoring.com/t/how-to-request-support/20 "2023-08-08T10:07:32Z")

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Template for troubleshooting posts To facilitate the understanding of the problem or doubt, it is recommended to provide the necessary data, please open new topics following this format: WOCU-Monitoring version: Descri…

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## [To many mysql processes run](https://community.wocu-monitoring.com/t/to-many-mysql-processes-run/95)

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**Author:** [@sanglas4e](https://community.wocu-monitoring.com/u/sanglas4e)\
**Replies:** 2\
**Last updated:** [February 12, 2025, 9:03am UTC](https://community.wocu-monitoring.com/t/to-many-mysql-processes-run/95 "2025-02-12T09:03:25Z")

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Hi, I have install de new version and there are to many mysql processes without any assets configured. Version 61

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## [Proxmox service](https://community.wocu-monitoring.com/t/proxmox-service/91)

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**Author:** [@Jmphotosss](https://community.wocu-monitoring.com/u/Jmphotosss)\
**Replies:** 3\
**Last updated:** [June 19, 2024, 11:28am UTC](https://community.wocu-monitoring.com/t/proxmox-service/91 "2024-06-19T11:28:49Z")

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I need help to know why this does not work, I can not find information on pages or other blogs, I continually get this error, but in proxmox is already configured the api, to configure the api in proxmox gave me a user a…

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## [DOcker health service](https://community.wocu-monitoring.com/t/docker-health-service/90)

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**Author:** [@Jmphotosss](https://community.wocu-monitoring.com/u/Jmphotosss)\
**Replies:** 1\
**Last updated:** [June 13, 2024, 3:55pm UTC](https://community.wocu-monitoring.com/t/docker-health-service/90 "2024-06-13T15:55:48Z")

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I need help, when configuring the docker monitoring service it gives an error, but the connection data is correctly configured.

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## [PACK CPU AND MEMORY SNMP](https://community.wocu-monitoring.com/t/pack-cpu-and-memory-snmp/85)

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**Author:** [@Jmphotosss](https://community.wocu-monitoring.com/u/Jmphotosss)\
**Replies:** 1\
**Last updated:** [April 16, 2024, 8:57am UTC](https://community.wocu-monitoring.com/t/pack-cpu-and-memory-snmp/85 "2024-04-16T08:57:20Z")

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I have problems with the CPU and memory pack using SNMP. Any ideas on what could happen or how to solve it? have other packs that work through snmp and they do work correctly. Thank you

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## [Windows monitoricing](https://community.wocu-monitoring.com/t/windows-monitoricing/84)

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**Author:** [@Jmphotosss](https://community.wocu-monitoring.com/u/Jmphotosss)\
**Replies:** 1\
**Last updated:** [April 12, 2024, 12:03pm UTC](https://community.wocu-monitoring.com/t/windows-monitoricing/84 "2024-04-12T12:03:14Z")

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Hello, I have the free version, how can I monitor Windows computers? I don’t see any pack available for Windows.

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## [Dashboardss creation](https://community.wocu-monitoring.com/t/dashboardss-creation/83)

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**Author:** [@Jmphotosss](https://community.wocu-monitoring.com/u/Jmphotosss)\
**Replies:** 1\
**Last updated:** [April 12, 2024, 8:28am UTC](https://community.wocu-monitoring.com/t/dashboardss-creation/83 "2024-04-12T08:28:30Z")

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Hello, I’m new here and I’m a little lost. How can I configure the dashboards, in the dashboards tab. (There are no dashboards available, contact with your administrator to create a new one.)

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## [User password reset](https://community.wocu-monitoring.com/t/user-password-reset/81)

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**Author:** [@sanglas4e](https://community.wocu-monitoring.com/u/sanglas4e)\
**Replies:** 2\
**Last updated:** [March 27, 2024, 2:02pm UTC](https://community.wocu-monitoring.com/t/user-password-reset/81 "2024-03-27T14:02:50Z")

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We need to reset a non admin user password and we don’t find how to do it. Version:58 OS:Debian Could you please help us? Best regards.